DATA ANALYTICS AND DESIGN

Predictive Analytics: Harness the power of predictive analytics to anticipate churn, revenue growth, sales and future trends, behaviours, and outcomes. Our advanced algorithms and machine learning techniques sift through vast datasets to identify patterns and make accurate forecasts, empowering you to stay ahead of the curve and make proactive business decisions.

Customer Behaviour Analytics: Delve deep into customer behaviour with our comprehensive analytics solutions. By examining customer interactions, preferences, and purchasing patterns, we provide invaluable insights into what drives your customers’ decisions and churn rates. From identifying emerging trends to optimizing customer journeys, we help you tailor your strategies to maximize engagement and loyalty.

Customer Feedback & NPS Insights: Your customers’ voices matter and we ensure they’re heard loud and clear. Through sophisticated sentiment analysis and NPS evaluation, we decipher customer feedback to uncover actionable insights. Whether it’s understanding satisfaction levels, pinpointing areas for improvement, or identifying brand advocates, our analytics solutions help you cultivate meaningful relationships and drive continuous improvement.

Qualitative & Quantitative Marketing and Research Data: RAD is the one-stop destination for all your marketing and survey needs. We help you design meaningful surveys including ATUs, satisfaction surveys, Quality of Care surveys, CSATs and NPS. Our holistic approach integrates qualitative insights from focus groups, open-ended surveys, and interviews with quantitative data analysis techniques to create key customer profiles, demographics and highlight underlying themes within responses aimed at identifying opportunities for improvement.